Conquer Complexity of Mortgage Lending by using Metrics that Matter
How do you take all that information stored in your LOS and turn it into actionable insight to drive success?
Best Practices for Branch Management in a Box
- Automate the process.
- Make the data accessible & easy to consume.
- Build it into your company culture & use it daily.
Branch Management in a Box
Once you have the process automated, you have to make the data visible and easy to consume. The accessibility and presentation of the data go hand in hand; if data isn’t accessible for frequent analysis then you can’t proactively coach for performance and if the data isn’t presented in easy to understand, bite size pieces then it isn’t actionable.
Think about the last time you evaluated performance. Was it reactionary, say, due to a customer complaint? Or was it part of an ongoing preventative mission? Without automating the process and making the data visible and easy to consume, performance is likely being evaluated only on an event-driven basis. But, when you have real-time data transformed into the metrics that matter, you can more accurately predict and influence the performance outcomes you want on a daily basis.
With a system like CompenSafe in place, metrics can become the foundation for your mortgage company’s success. Metrics provide proof in numbers, tracking metrics provides accountability, and understanding the ebbs and flows of the numbers enables you to make corrective actions when necessary.